Terms of Use

Rhubarb Food Design Limited is a company registered in England and Wales under company number 03632492, with its registered office at 5-25 Burr Road, London, SW18 4SQ and with VAT number 237 8020 14 (the "Company"). The Company operates the website: elementerestaurant.com (the "Website").

  1. Understanding these terms of use
    1. These terms of use (these "Terms") describe how you may access and use the Website. By using the Website, you agree to the Terms, it is therefore important that you read and understand these Terms and any other terms and conditions referred to in these Terms before you start using the Website. If you do not agree to these Terms, you should exit the Website straight away.
    2. When certain words and phrases are used in these Terms, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
    3. In these Terms, when we refer to "we", "us" or "our", we mean the Company; and when we refer to "you" or "your" we mean:
      1.  you, the person accessing or using the Website; and
      2. where applicable, the business on whose behalf you are acting. 
    4. Please note:
      1. If you are acting for purposes that are wholly or mainly outside your trade, business, craft or profession, you are acting as a "consumer". 
      2. If you are acting for purposes relating to your trade, business, craft or profession, then you are acting in the course of a business (a "Business User").
      3. If you are acting on behalf of your employer or another business when you access and use the Website, you represent and warrant that (i) you have full legal authority to bind your employer or that business; and (ii) you agree to these Terms on behalf of the business that you represent. 
    5. Please note that certain functions made available on the Website are governed by additional terms and conditions, including Terms and Conditions for the Provision of Catering Services (available here).
    6. In addition to clause 1.5 above, please note that:
      1. the Website uses cookies, the use of which are governed by our cookies policy (available here); and
      2. we only use your personal information in accordance with our privacy policy (available here). 
  2. The Website
    1. The Website is made available free of charge. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period. We may update the Website and/or change the content on it at any time.
    2. You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.
    3. We take care to ensure that all information available on our Website is accurate, however: (i) our services are continually developing and the information on the Website may occasionally be out of date; (ii) the Website and the content on it are provided for general information purposes only and are not intended to amount to advice on which you should rely; and (iii) information provided by third parties is not always checked by us and we will have no responsibility for it. 
  3. Acceptable use

General

  1. You agree not to:
    1. use the Website in any way that breaches these Terms or any applicable local, national or international law or regulation;
    2. copy, or otherwise reproduce or re-sell any part of the Website unless expressly permitted to do so in these Terms; 
    3. create links to the Website without our express prior written consent; 
    4. use the Website if you are under 18 years of age; or
    5. do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Website or any equipment, network or software used in operating the Website.

Viruses

  1. We do not guarantee that the Website will be totally secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Website and we recommend that you use your own virus protection software.
  2. You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
  3. Intellectual property
    1. We are the owner or licensee of all copyright, trademark and other proprietary intellectual property rights in the Website and its content, (including all graphics, text, images, photographs, illustrations, and the design, selection and arrangement thereof), and the 'Rhubarb' and 'Rhubarb Hospitality Collection' name and mark. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved. 
    2. You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these Terms. 
    3. No part of the Website, including, without limitation, the text, designs, graphics, photographs and images contained in it, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without our prior written consent.
    4. Any communications or materials you send to us through the Website or by electronic mail or other means will be treated as non-proprietary and non-confidential (other than communications in respect of your order if you use the Website to buy products from us). We are free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing us and our services. 
  4. Our liability
    1. Nothing in these Terms excludes or limits our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation; and
      3. any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
    2. We assume no responsibility for the content of websites linked to from the Website (including links to our commercial sponsors and partners). Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

If you are a Business User

  1. If you are acting for purposes relating to your trade, business, craft or profession, then subject to clause 5.1:
    1. in no event shall we be liable to you for any loss of profits, loss of revenue, loss of contracts, loss of data, loss of income, loss of profit or opportunity, failure to realise anticipated savings, loss of or damage to property, claims of third parties, or for any indirect, special or consequential loss, whether direct or indirect or arising from negligence, breach of contract or otherwise (even if we have been advised of the possibility of such loss or damages or if such loss or damages were reasonably foreseeable); and
    2. our total liability to you for any loss or damage arising out of or in connection with these Terms, whether in contract (including under any indemnity), tort (including negligence) or otherwise shall be limited to £100. 
  2. You will be liable for, and shall indemnify and hold us harmless from, any losses, costs, liabilities and expenses suffered or incurred by us and/or our affiliates as a result of any breach of these Terms. 

If you are a consumer

  1. If you are acting for purposes that are wholly or mainly outside your trade, business, craft or profession (i.e. a consumer) then, save as set out in clause 5.1, the following sub-clauses shall apply.
  2. Nothing in these Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards Office.
  3. You agree not to use the Website, or any content on the Website, for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  4. Our total liability to you for any loss or damage arising out of or in connection with these Terms, whether in contract (including under any indemnity), tort (including negligence) or otherwise shall be limited to £100.
  5. You will be liable for, and will indemnify us from, any foreseeable and reasonable costs incurred by us as a result of your breach or alleged breach of these Terms, if reasonable precautions are not taken by you. 
  6. Suspension and termination
    1. If you breach any of these Terms, we may immediately do any or all of the following (without limitation):
      1. issue a warning to you;
      2. temporarily or permanently withdraw your right to use the Website;
      3. issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
      4. take further legal action against you; and/or
      5. disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.
  7. Changes to these Terms 

We may make changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms). Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you access and use the Website. 

  1. Other important information
    1. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
    2. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    3. If you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution.
  2. Governing law and jurisdiction
    1. These Terms are governed by the laws of England and Wales. This means that your access to and use of the Website, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims), will be governed by English law.  
    2. You can bring proceedings in respect of these Terms in the English courts. If you are a consumer, you may bring any dispute which may arise under these Terms to - at your discretion - either the competent court of England, or to the competent court of your country of habitual residence if this country of habitual residence is within the UK or is an EU Member State, which courts are - with the exclusion of any other court - competent to settle any of such a dispute. We shall bring any dispute which may arise under these Terms to the competent court of your country of habitual residence if this is within the UK or is an EU Member State, or otherwise the competent court of England.
    3. However, as a consumer, if you live in another European Union member state you can bring legal proceedings in respect of these Terms in either the English courts or the courts of that Member State.
    4. As a consumer, if you are resident in the UK or the European Union and we direct this Website to (and/or pursue our commercial or professional activities in relation to the Website in) the country in which you are resident, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms, including clause 9.1, affects your rights as a consumer to rely on such mandatory provisions of local law.
  3. Contacting us

Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us by clicking here or by using the following details: 

Address:         5-25 Burr Road, London, SW18 4SQ

Email address:        hello@rhubarb.co.uk 

Telephone number:        +44 (0)208 812 3200

Thank you.

Terms last updated 13 March 2026